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FAQs

  • [How do I go about placing an order?]
  • [We have to have our order on time - are you sure you can make our delivery date?]
  • [Do I have to supply camera-ready art?]
  • [Will you help with the design?]
  • [Do I have to pay for your custom design services?]
  • [How soon can I get my order?]
  • [ What brand of shirts do you use?]
  • [What sizes are available and do you have samples?]

Q: How do I go about placing an order?

A: You can then contact us through phone, fax, or email. You may also come visit us at the shop at 1145 River Rd [map] . You can also submit a quote request and we will contact you about your order.

Q: We have to have our order on time - are you sure you can make our delivery date?

A: Yes. We will not accept the order unless we are confident we can meet your date. However, any changes made after the order is placed may result in delay to your due dates.

Q: Do I have to supply camera-ready art?

A: No, we can work from just about anything, including a T-shirt or an idea; however, the better the original the better the print. For digital artwork submission guidlines, please click here.

Q: Will you help with the design?

A: We will be glad to help you develop ideas to enhance your design. We know ways to create striking effects without necessarily increasing the cost. We can also work with you from concept to completion, so you have exactly what you want.

Q: Do I have to pay for your custom design services?

A: Included with every order is up to an hour of computer work, whether it be creating something from scratch or cleaning-up/prepping your originals. Many projects can be completed in that time frame. If it appears that your project will take longer, we will consult with you on the best course of action to take. Hourly charges will apply to extensive artwork execution and/or repeated revision.

Q: How soon can I get my order?

A: Normal production schedule is 7 to 10 working days. However, rush service is available for screenprinting at the following rates:

    24-48 hour turnaround: call for quote, restrictions apply
    3-4 business days: $30.00 per screen, $50.00 minimum
    5-6 business days: $20.00 per screen, $35.00 minimum

Please call us for questions regarding rush service for embroidery + advertising specialties.

Q: What brand of shirts do you use?

A: We purchase shirts from all the major mills: Hanes, Fruit of the Loom, Jerzees, Gildan and others. We have sources for the best garments on the market at the lowest cost possible.

Q: What sizes are available and do you have samples?

A: We have samples in the shop from infant 6 months to 10X so you can compare fabrics, sizes, and colors.